Synetix Systems

Legal

Terms of Service

Synetix Systems, LLC · Last Updated: May 13, 2026

These Terms of Service (“Terms”) govern your use of the website, software, consulting, automation, communication, AI integration, and related services provided by Synetix Systems, LLC (“Synetix Systems,” “we,” “us,” or “our”).

By using our website, requesting services, signing a proposal, paying an invoice, creating an account, or otherwise working with us, you agree to these Terms.

1. Services

Synetix Systems provides software consulting, automation, AI integration, workflow setup, CRM configuration, website-related services, communication system setup, technical support, and related business technology services.

Specific services, deliverables, timelines, fees, support terms, and responsibilities may be described in a separate proposal, statement of work, invoice, order form, written agreement, or email confirmation.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific project.

2. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use our services.

If you use our services on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

3. Client Responsibilities

You agree to:

  • Provide accurate information
  • Respond in a timely manner when your input is needed
  • Provide access to systems, accounts, files, credentials, APIs, tools, and data needed to complete the work
  • Maintain your own backups unless backup services are expressly included
  • Review and test deliverables before relying on them
  • Comply with all laws that apply to your business, marketing, communications, data, and use of our services
  • Obtain proper consent from your customers, leads, users, or contacts before sending communications through any system we help set up

You are responsible for the accuracy, legality, and ownership of all materials, data, and instructions you provide to us.

4. Accounts, Credentials, and Access

Some services may require access to third-party accounts, software platforms, hosting accounts, CRMs, email systems, phone systems, advertising platforms, or other tools.

You are responsible for maintaining ownership and control of your accounts. You should use secure credential-sharing methods when possible and remove our access when services are complete if ongoing access is not needed.

We are not responsible for problems caused by unavailable third-party systems, revoked access, incorrect credentials, platform outages, or limitations imposed by third-party providers.

5. Fees and Payment

Fees will be described in the applicable proposal, invoice, order form, or written agreement.

Unless otherwise stated in writing:

  • Payments are due according to the invoice terms
  • Setup fees, project fees, monthly fees, subscription fees, and support fees are non-refundable once work has started
  • Late payments may delay or pause services
  • You are responsible for taxes, third-party platform fees, usage fees, carrier fees, hosting fees, software subscriptions, API costs, and other external costs unless expressly included in our pricing

If payment is not received when due, we may suspend work, pause support, restrict access, or terminate services.

6. Subscriptions and Monthly Services

Some services may be billed monthly or on a recurring basis.

Unless otherwise stated in writing:

  • Monthly services continue until canceled
  • You authorize recurring charges for active subscriptions
  • Cancellation must be requested before the next billing date to avoid future charges
  • Cancellation does not remove your obligation to pay outstanding amounts
  • Third-party software, hosting, messaging, usage, or API fees may continue until separately canceled with the applicable provider

7. Project Timelines

We will make reasonable efforts to meet estimated timelines. However, timelines may change due to:

  • Delayed client feedback
  • Missing access or credentials
  • Scope changes
  • Third-party platform issues
  • Technical blockers
  • Additional requested work
  • Force majeure events

Unless expressly stated in a signed agreement, timelines are estimates and not guarantees.

8. Changes in Scope

Work outside the agreed scope may require additional fees.

Examples of out-of-scope work may include:

  • New features
  • Additional integrations
  • Major design changes
  • Rebuilding completed work based on changed preferences
  • Troubleshooting unrelated systems
  • Data cleanup not included in the original scope
  • Additional training or support beyond the included amount

We may provide a separate quote or written approval process for additional work.

9. Ownership of Deliverables

Unless otherwise stated in a written agreement:

  • After full payment, you own the final custom deliverables created specifically for you as part of a paid project.
  • Synetix Systems retains ownership of our pre-existing tools, templates, code libraries, processes, frameworks, know-how, documentation structures, reusable components, internal systems, and general technical knowledge.
  • We may reuse general ideas, concepts, methods, workflows, and non-confidential know-how learned during a project.
  • Third-party software, plugins, APIs, platforms, themes, libraries, or tools remain subject to their own licenses and terms.

You do not receive ownership of Synetix Systems’ pre-existing intellectual property unless we expressly transfer it in a signed written agreement.

10. License to Use Client Materials

You grant Synetix Systems a limited license to use materials, data, logos, content, files, credentials, and other information you provide solely as needed to perform the services, communicate with you, troubleshoot issues, and fulfill our obligations.

You represent that you have the necessary rights to provide those materials to us.

11. Confidentiality

Each party may receive confidential or sensitive information from the other party.

We agree to use reasonable care to protect confidential information and to use it only for legitimate business purposes related to the services.

Confidential information does not include information that:

  • Is publicly available
  • Was already known without restriction
  • Is independently developed
  • Is received lawfully from another source
  • Must be disclosed by law

12. SMS/Text Messaging Terms

By providing your mobile phone number and consenting to receive text messages, you agree that Synetix Systems, LLC may send you SMS or MMS messages related to our services.

Message content may include:

  • Appointment confirmations
  • Consultation reminders
  • Project updates
  • Service notifications
  • Billing or account notices
  • Support messages
  • Follow-up communications related to services you requested

Message frequency may vary, but you can generally expect up to two messages per month, unless additional messages are needed for active projects, appointments, support, or service-related communications.

Standard message and data rates may apply.

You can reply HELP for help.

You can reply STOP to opt out of future messages. After you opt out, we may send one final confirmation message confirming your opt-out.

Consent to receive SMS messages is not a condition of purchasing goods or services.

For more information, see our Privacy Policy at: https://synetix-systems.com/sms/privacy

13. SMS Consent Confirmation

When you verbally, electronically, or otherwise consent to receive SMS messages from Synetix Systems, we may confirm your enrollment.

A consent request may include language such as:

“By saying yes, you agree to receive SMS messages from Synetix Systems, LLC related to appointments, project updates, service notifications, billing or account notices, and support communications. Message frequency may vary, but you can generally expect up to two messages per month unless additional messages are needed for active services. Standard message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Our Terms of Service are available at https://synetix-systems.com/sms/tos, and our Privacy Policy is available at https://synetix-systems.com/sms/privacy. Do you consent to receive these messages? Please answer yes or no.”

If you answer yes, you are enrolled to receive SMS messages. If you answer no, you will not be enrolled.

14. Communications Compliance

If we help you configure SMS, email, calling, CRM, AI, marketing, or automation systems, you are responsible for ensuring that your use of those systems complies with applicable laws, carrier rules, platform policies, industry standards, and consent requirements.

This includes, where applicable:

  • Obtaining proper consent
  • Maintaining consent records
  • Honoring opt-out requests
  • Sending only lawful messages
  • Avoiding deceptive or misleading communications
  • Complying with do-not-call, SMS, email, privacy, and advertising laws

Unless expressly agreed in writing, Synetix Systems does not act as your legal compliance advisor.

15. Third-Party Services

Our services may involve third-party platforms, APIs, hosting providers, software vendors, communication providers, payment processors, AI tools, or other external services.

You understand that:

  • Third-party services are controlled by their respective providers
  • Their terms and privacy policies apply
  • Their pricing, features, limits, and availability may change
  • We are not responsible for outages, errors, policy changes, data loss, fees, or limitations caused by third-party services

You are responsible for maintaining any required third-party accounts and paying third-party fees unless otherwise agreed in writing.

16. AI and Automation Disclaimer

Some services may involve artificial intelligence, automation, machine learning, generated content, workflow logic, data extraction, call summaries, or similar technologies.

AI and automation systems may produce inaccurate, incomplete, unexpected, or inappropriate results. You are responsible for reviewing, approving, testing, and monitoring any AI-generated output or automated workflow before using it in production, sending it to customers, making business decisions, or relying on it legally, financially, medically, or operationally.

We do not guarantee that AI or automation systems will be error-free.

17. Acceptable Use

You agree not to use our services to:

  • Violate any law or regulation
  • Send spam, unlawful SMS messages, unlawful robocalls, or deceptive communications
  • Infringe intellectual property rights
  • Upload or transmit malicious code
  • Interfere with systems or networks
  • Attempt unauthorized access to accounts or systems
  • Harass, abuse, defraud, or harm others
  • Misrepresent your identity or affiliation
  • Use services for unlawful surveillance, credential theft, phishing, or other abusive conduct

We may suspend or terminate services if we believe your use violates these Terms or creates legal, security, reputational, or operational risk.

18. Support

Support terms, if any, will be described in the applicable proposal, invoice, service agreement, or written communication.

Unless otherwise stated, support covers issues related to the agreed deliverables and does not include new features, unrelated troubleshooting, major changes, third-party platform failures, or problems caused by client modifications.

19. No Guarantee of Results

We may provide technical recommendations, automations, software, consulting, marketing-related systems, workflows, or business process improvements.

We do not guarantee specific business outcomes, revenue, rankings, conversion rates, uptime, performance levels, cost savings, lead volume, or other results unless expressly stated in a signed written agreement.

20. Warranty Disclaimer

To the fullest extent permitted by law, our website and services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

Some jurisdictions do not allow certain warranty disclaimers, so some of these disclaimers may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, Synetix Systems, LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of replacement services.

To the fullest extent permitted by law, our total liability for any claim related to the services will not exceed the amount you paid to Synetix Systems for the specific service giving rise to the claim during the three months before the event giving rise to liability.

22. Indemnification

You agree to defend, indemnify, and hold harmless Synetix Systems, LLC, its owners, employees, contractors, agents, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use of the services
  • Your violation of these Terms
  • Your violation of law
  • Your content, data, instructions, or materials
  • Your communications with your customers, leads, or users
  • Your use of SMS, email, calling, CRM, automation, or AI systems
  • Your misuse of third-party services

23. Termination

Either party may terminate services as allowed by the applicable proposal, invoice, agreement, or written arrangement.

We may suspend or terminate services immediately if:

  • You fail to pay amounts due
  • You violate these Terms
  • You misuse the services
  • You create legal, security, or operational risk
  • Continued service becomes impractical or unlawful

Termination does not relieve you of payment obligations for work performed, active subscriptions, third-party fees, or outstanding invoices.

24. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Venue for disputes will be in the state or federal courts located in El Dorado County, California, unless another venue is required by applicable law or agreed in writing.

25. Dispute Resolution

Before filing a legal claim, both parties agree to make a good-faith effort to resolve disputes informally.

Either party may send written notice describing the dispute, and both parties will attempt to resolve the matter through reasonable communication.

Nothing in this section prevents either party from seeking emergency injunctive relief where appropriate.

26. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, internet failures, labor disputes, government actions, war, terrorism, civil unrest, platform outages, cyberattacks, supply chain issues, or third-party service failures.

27. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a new “Last Updated” date.

Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

28. Contact

Questions about these Terms may be sent to: