Synetix Systems

Legal

Privacy Policy

Synetix Systems, LLC · Last Updated: May 13, 2026

Synetix Systems, LLC (“Synetix Systems,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, communicate with us, receive SMS/text messages from us, or otherwise interact with Synetix Systems.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

You may provide information directly to us when you:

  • Fill out a contact form
  • Request a quote or consultation
  • Sign up for services
  • Communicate with us by phone, email, SMS, or other channels
  • Pay invoices or set up recurring payments
  • Provide credentials, files, business information, or project materials needed for services

This information may include:

  • Name
  • Business name
  • Email address
  • Phone number
  • Mailing address
  • Billing information
  • Project details
  • Account credentials you choose to provide for setup or integration work
  • Communications with us
  • Any other information you voluntarily provide

B. Information Collected Automatically

When you use our website or digital services, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring URLs
  • Date and time of access
  • General usage data
  • Cookies and similar tracking technologies

C. SMS/Text Messaging Information

If you consent to receive SMS messages from us, we may collect and process:

  • Your mobile phone number
  • Your SMS opt-in consent
  • Message history
  • Delivery status
  • Opt-out or help requests
  • Related communication records

We use this information to send service-related messages, appointment reminders, project updates, support messages, account notices, and other communications you consent to receive.

2. How We Use Information

We may use personal information to:

  • Provide our software, automation, consulting, integration, and support services
  • Respond to inquiries
  • Prepare quotes, proposals, invoices, and service agreements
  • Communicate with you about projects, support, billing, and updates
  • Send SMS/text messages when you have provided consent
  • Process payments
  • Configure software tools, automations, integrations, websites, CRM systems, communication systems, or other agreed services
  • Improve our website, services, and customer experience
  • Maintain business records
  • Detect, prevent, and respond to fraud, abuse, security issues, or technical problems
  • Comply with legal obligations
  • Enforce our agreements and policies

3. SMS/Text Messaging Policy

By providing your mobile phone number and giving consent, you agree to receive SMS/text messages from Synetix Systems, LLC.

Message content may include:

  • Appointment confirmations
  • Consultation reminders
  • Project updates
  • Service notifications
  • Billing or account notices
  • Support communications
  • Follow-up messages related to services you requested

Message frequency may vary depending on your relationship with us, but you can generally expect up to two messages per month, unless additional messages are needed for active projects, appointments, support, or service-related communications.

Standard message and data rates may apply.

You may reply HELP for help.

You may reply STOP to opt out of future SMS messages. After you opt out, we may send one final confirmation message confirming that you have been unsubscribed.

Consent to receive SMS messages is not required as a condition of purchasing any goods or services from Synetix Systems.

4. No Sale or Sharing of SMS Consent Data

We do not sell, rent, or share your SMS opt-in consent, mobile phone number, or text messaging data with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with law, prevent fraud, or protect rights and security.

5. How We Share Information

We may share information with:

A. Service Providers

We may share information with vendors and service providers that help us operate our business, such as:

  • Website hosting providers
  • CRM providers
  • Payment processors
  • Email and SMS communication providers
  • Cloud storage providers
  • Analytics providers
  • Automation and integration platforms
  • Professional advisors

These providers may only use the information as necessary to provide services to us.

B. Legal and Safety Purposes

We may disclose information when we believe it is necessary to:

  • Comply with applicable law or legal process
  • Enforce our agreements
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our clients, users, or others
  • Detect or prevent fraud, abuse, or security incidents

C. Business Transfers

If Synetix Systems is involved in a merger, acquisition, sale of assets, financing, reorganization, or similar transaction, personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Analyze marketing and traffic sources
  • Maintain security

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Payments

If you make a payment to us, payment information may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our own systems unless specifically stated otherwise. Payment processors handle payment data according to their own privacy and security policies.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your own account credentials, passwords, and access information secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Complete projects
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations
  • Support legitimate business purposes

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

10. Your Privacy Choices

Depending on where you live, you may have rights to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain communications
  • Withdraw SMS consent by replying STOP
  • Limit certain uses of information where applicable by law

To make a privacy request, contact us at:

We may need to verify your identity before fulfilling certain requests.

11. Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. We may still send non-marketing messages related to services, billing, security, support, or active projects.

12. Third-Party Links and Services

Our website or services may link to third-party websites, platforms, tools, or integrations. We are not responsible for the privacy practices, content, security, or policies of third parties.

Your use of third-party services is governed by those third parties’ terms and privacy policies.

13. Client Data and Integrated Systems

As part of our services, you may provide us access to business systems, customer lists, CRM data, call data, automations, software tools, or other client-controlled information.

We use that information only as needed to provide agreed services, troubleshoot issues, build integrations, deliver support, comply with law, or as otherwise authorized by you.

You are responsible for ensuring you have the legal right to provide us access to any systems, data, or credentials you share with us.

14. Artificial Intelligence and Automation Services

Some Synetix Systems services may involve artificial intelligence tools, automation platforms, data processing systems, or third-party APIs.

When these tools are used, information may be processed through third-party systems as needed to perform the requested services. We make reasonable efforts to use appropriate tools and configurations, but you are responsible for reviewing AI-assisted outputs, automations, workflows, and decisions before relying on them in production or business-critical situations.

15. Children’s Privacy

Our services are intended for businesses and individuals who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

16. California Privacy Notice

If you are a California resident, California law may provide additional rights regarding personal information.

We may collect the categories of personal information described in this Privacy Policy, including identifiers, commercial information, internet activity information, professional or business information, and communications data.

We use this information for the business and commercial purposes described above.

We do not sell your personal information. We do not share SMS opt-in consent or mobile messaging data with third parties for their marketing or promotional purposes.

To exercise applicable California privacy rights, contact us at:

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: